Privacy Policy
Effective January 1, 2026
Sterling Santa Fe Concrete & Masonry, santafeconcreteandmasonry.com, quotes@santafeconcreteandmasonry.com
Who this policy covers
This policy explains what information Sterling Santa Fe Concrete & Masonry collects when you visit our website, call us or ask for a quote, and what we do with it. We're a masonry contractor in Santa Fe, NM, and we only ask for what we need to answer your question, look at your job and do the work.
It applies to this website and to the contact details you give us while planning a project. You can learn more about who we are on our About page, or go back to the home page at any time.
What information we collect
When you fill out our quote form, we collect what you type in. That's usually your name, phone number, email address, the address of the property and a description of the work, such as a cracked retaining wall or a chimney that needs repointing. If you send photos, we keep those with your request so we can size up the job before we come out.
When you call or email us, we keep your contact details and notes about what you asked for so whoever follows up doesn't make you repeat yourself.
When you browse the site, some information is collected automatically, such as your device type, browser, the pages you looked at, how you got to the site and a general location based on your internet connection. This doesn't tell us your name, and we use it in summary form to see how the site is working.
Cookies and analytics
Cookies are small files your browser stores so a website can remember things between visits. Our site uses them for basic functions and for analytics tools that count visits and show us which pages people use, so we know what to fix or explain better.
You can block or delete cookies in your browser settings. The site will still work for reading pages and calling us, though some features, like the quote form, may not work as smoothly if cookies are turned off.
How we use your information
We use your information to reply to your request, schedule an estimate, prepare your quote, do the work and follow up afterward if there's anything to address. We may also use your contact details to send scheduling updates or reminders about your project.
We use site analytics to improve the website, and we don't use your information to build a profile of you or to send you unrelated marketing.
Who we share it with
We don't sell or rent your personal information to anyone.
We share information only when we need to get your job done or run the business. Our quote form is hosted by an outside form service, and our analytics come from an outside provider, so those companies handle the data you send through them under their own privacy terms. If your project needs a permit or a supplier delivery, we share only the details that office or supplier needs, such as the job address.
We may also share information if the law requires it, or to protect our rights, our crew or our customers.
How long we keep it
We keep your contact details and project records for as long as we need them to finish your job, stand behind our work and keep the business records we're required to keep. If you asked for a quote and didn't hire us, we keep your request for a reasonable time in case you come back to it, and then we delete it.
Analytics data is kept in summary form and isn't tied to your name.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep a record for legal, tax or warranty reasons, and if so we'll tell you why.
If we ever send you messages you don't want, tell us and we'll stop. Depending on where you live, your state may give you additional privacy rights, and we'll honor those when you ask.
How we protect it
We limit access to your information to the people who need it to handle your project, and we use reputable providers for our form and website. No system is perfectly secure, so please don't send payment card numbers or passwords through the quote form.
Children
This site is meant for adults planning work on their property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the tools we use change. The current version will always be on this page, so check back if you want to see what's changed.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (505) 303-0434 or reach us through our Contact page. Tell us what you need, and we'll get back to you within 1 business day and work it out with you directly.